Inside Sales

Posted 25 Mar 2021

Espen Technology, Inc.

Santa Fe Springs, CA (Inside Sales Support)

https://www.espentech.com


• Work with accounting, credit, quotations, and shipping departments to process and confirm customer PO’s • Enter sales orders in the system. • Process RGA request, gather supporting documents and fill out related forms then submit to RGA Dept. • Provide spec sheets, marketing material, samples to sales reps and customers • Assist Sales Manager in responding to customer requests and inquiries • Work with the Quotations department to provide quotes to customers • Generate sales reports • Input Leads and Log Activity in Salesforce.com (CRM) • Respond to customer and sales rep inquiries on product availability, pricing, fulfillment status, and other inventory issues • Attract potential customers by answering product questions and providing information and documents to customers, end users, and sales reps as needed • Help setup new accounts • Resolves product problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, and following up • Recommend potential products to management by collecting customer info and evaluating customer needs • Inform customers of any Backorders or availability issues • Confirm pricing with quotations department (Sales) • Communicate with customer on any discrepancy in prices • Communicate with customer on order status • Assist Marketing to with surveys, lead generation, Trade Shows, testimonials, emails, campaigns and promotions. • Contact new leads to setup conference call/meeting with Sales Manager • Make outbound sales calls to prospects and leads to continually engage and develop leads • Meet call quota set by sales management • Assist with Year-end inventory count • Guide prospects, leads, and new accounts through purchasing process • Follow up on leads gathered from trade shows, sales reps by providing information, explaining key benefits, and communicating company background and strengths

Performance Measurements Initiative and Proactivity Customer & Sales Supports Product Knowledge Attention to Detail and Avoidable Errors/Mistakes Teamwork Balancing Company and Customer Demands Work Ethics Call Quality and Quantity Marketing Experience

Requirements: 2 to 3 years of lighting industry sales experience preferred BA/BS, University degree is a plus Familiarity with SAP, CRM, Word, Excel, Outlook software

Benefits: Medical, Dental, Vision, Life and 401K Paid Vacation, Sick and Personal Leave

How to Apply

Email resume to hr@espentech.com